Worth a read while you wait to hear back from our team.
trustDo I need to give a reason to close my account?+
Deciding to close your account is straightforward, and you can ask any channel to begin it. Live chat is quickest, email works if you prefer it in writing, and the team confirms once the closure is done. Closures are permanent, so plan a fresh start with a written note.
trustDo I need the licence number when I make a complaint?+
Yes, everything runs under Vafankulo Casino N.V., registered in Curaçao as 763749 and licensed by the Gaming Control Board Curaçao under OGL/2017/2004/664. Both details matter if you ever need to escalate a dispute, so keep them to hand. We have operated since 2017.
trustWhy is my verification still open hours after I sent documents?+
Give the team up to 38 hours to finish checks once your photo ID, proof of address and payment card image are in. Most cases wrap up well inside that window. A weekend upload can push the finishing line slightly later, so send documents early.
trustWhere should I write to request a copy of my records?+
Send the request to
[email protected] and the team handles it there. That address covers both copies of your records and deletion where the law allows. Expect a reply once identity checks confirm it is genuinely you asking.
trustCan I ask for help in Finnish rather than English?+
Yes, four languages are covered: English, German, Finnish and Norwegian. English runs the floor in Australia, while the other three help players from those countries. Say which one suits you when you make contact and the reply comes back in that language.
trustWhen is support open on weekends and through the night?+
Round-the-clock help means every hour of every day, including weekends and public holidays, on AEST. Someone answers live chat in about one minute and the phone in roughly three. Email replies land in around two hours, so the small hours are calmer but never empty.